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    Archived pages: 23 . Archive date: 2013-08.

  • Title: Valley Communications
    Descriptive info: .. Home.. About Us.. Join Our Team.. Online Reporting.. Records Request.. Contact Us.. Employees in the spot light.. History.. Our governance.. Interlocal Agreement.. Bylaws.. Accreditations and certification.. Accreditations.. Certification.. Our customers.. Facility and equipment.. Training program.. Annual Report.. Operations Opportunities.. Administration Opportunities.. Volunteer Opportunities.. Internship Opportunities.. What's New?.. Please Donate Blood!.. Valley Com is sponsoring another community blood drive.. Friday, August 30th 2013.. 9:00 a.. m.. to 12:00 p.. VALLEY COMMUNICATIONS CENTER.. Mobile in Parking Lot.. To sign up, please contact Tracy at.. (253)372-1300 or tracyf@valleycom.. org.. **There are only 18 time slots available**.. Citizen's Academy.. Watch for future dates of the Academy!.. We sponsor an academy to introduce the public to 911.. This one-day program covers 911 from the time a call is received to the moment a police or fire dispatch is made.. Participants have the  ...   flooding in the Green River Valley this Fall/Winter! Start with.. this link.. for general information and links to your specific city/area.. Valley Communications Center.. The Regional 9-1-1 Center for South King County.. Located in Kent, Washington, Valley Communications Center is the Regional 9-1-1 Center that provides emergency communications services to communities of South King County.. Valley Com, as we are known, is responsible for answering emergency 9-1-1 calls and dispatching resources such as police officers, firefighters and paramedics to citizens requiring assistance.. Our service area spans from Seattle’s southern border to a few blocks south of the Pierce County line and from Vashon Island to the foothills of the Cascade Mountain Range.. FOR MORE INFORMATION SEE OUR ANNUAL REPORT.. Public Disclosure Request Form.. 2012 Annual Report.. 2013 Budget.. Public Education.. CALEA Public Notice.. Administration and Operations Boards Meeting Schedule..

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  • Title: What We Do - Valley Communications
    Descriptive info: Navigate Our Site.. What We Do - Valley Communications Center.. Valley Com serves as the critical link between people who need help and the public safety responders who provide emergency services.. Our 9-1-1 call receivers, dispatchers and team supervisors are highly trained specialists who are masters at multi-tasking in a busy, high stress environment where customer service skills, speed and accuracy are all critical for success.. In short, we get information from callers, give it away as soon as possible to field personnel and then verify the responders received the information.. A vital part of the process is obtaining complete information in a timely manner from people under stress.. Our call receivers ask questions (sometimes a.. lot.. of questions!) to determine where people are so they can determine exactly which police, fire or EMS agencies serve them, and they ascertain what’s going on so they can send the right type and amount of help to the scene.. For critical calls, while the call  ...   on defined procedures put in place by our customer agencies.. As the call progresses, field personnel are tracked in our Computer Aided Dispatch (CAD) system including the time they responded, arrived and cleared the incident.. Dispatchers also support field personnel by providing updates obtained from additional callers while units are en route.. On behalf of police officers, they also query computer databases for license, registration, stolen article, stolen vehicle, firearm, warrant and protection order information.. To fulfill our mission, we also have highly trained technical support staff members who deploy and maintain our computer networks, radio and phone systems, which must be available at all times.. Our administrative team provides the necessary support to manage our certifications and accreditations; initial and ongoing training needs; financial and budget oversight and human resource support for the hiring process and benefit administration.. Detailed information about our organization may be found in.. our annual report.. Copyright 1998-2010 Valley Communications, All rights reserved.. Website design.. by Eden Creations..

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  • Title: Join Our Team - Valley Communications
    Descriptive info: Join Our Team - Valley Communications Center.. Valley Communications Center (Valley Com) is an exciting and dynamic organization.. We are an accredited, nationally recognized 9-1-1 emergency dispatch center providing quality emergency response and dispatch services to the communities we serve.. Employment Opportunities.. Employment opportunities generally fall into two categories; Operations (Communications Officer I II) and Administrative support positions (IT, HR, Finance, Training and Administrative Services).. We offer a great working environment, competitive pay and excellent benefits for all positions.. Benefits include medical and dental insurance, retirement and paid training for operational positions.. Please click the links below for more information.. Valley Communications Center is a an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, sex, age, color, sexual orientation, religion,  ...   our community's evolving needs.. While Valley Communications volunteers do not have access or contact to Operation functions, they are an integral part of the Administrative Support team.. Based on the interest of a prospective volunteer and the organizational needs of Valley Communications, flexible volunteer opportunities are available.. Click here to begin the volunteer process.. Unpaid internships at Valley Com offer real world professional experience, college course credits and create career opportunities in your field of study.. In addition, you will be working with a dedicated group of professionals at a nationally accredited 9-1-1 communications center.. Based on the field of study and interest of a prospective intern and the organizational needs of Valley Communications flexible internships are available.. Click here to begin the intern process..

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  • Title: Non-Emergency Online Police Reports - Valley Communications
    Descriptive info: Non-Emergency Online Police Reports.. Sistema de Denuncias en Línea.. Some of the police departments served by Valley Communications Center offer web-based reporting for certain NON-EMERGENCY situations.. Below you will find a list of the departments that offer this service.. Click on the link to be directed to the applicable city’s online police reporting page..  ...   Police Department.. Renton Police Department.. FILING WASHINGTON STATE PATROL ACCIDENT REPORTS.. IF YOU HAVE ALREADY SPOKEN TO 9-1-1 OR A POLICE DEPARTMENT REPRESENTATIVE.. regarding a non-emergency, non-injury accident with minimal damage and they directed you to complete the report, click on the link below for access to the form.. http://www.. wsp.. wa.. gov/publications/collision.. htm..

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  • Title: Records Request - Valley Communications
    Descriptive info: Valley Communications is considered a local government agency and is therefore subject to the.. Public Records Act.. PUBLIC DISCLOSURE REQUESTS.. Dispatch center communications are subject to judicial process and may be considered admissible evidence.. All phone, radio and Computer Aided Dispatch (CAD) entries are recorded.. The Revised Code of Washington (RCW) requires that Valley Communications keep recordings for a period of 90 days.. The disclosure of Valley Communications records are governed by appropriate state and local regulations.. Public records subject to disclosure may have identifiable details deleted to the extent necessary to prevent an unreasonable invasion of privacy.. Any deletions made shall be explained in writing.. Legal Basis:.. RCW 42.. 56.. RCW 70.. 02.. Medical Records — health care information access and disclosure.. MAKING A REQUEST FOR PUBLIC RECORDS.. Click here to download the form.. Any person wishing to request copies of public records of Valley Communications should make the request on the Valley Communications request form, or by letter, fax, or e-mail addressed to the public records officer and including the following information:.. Name of requestor.. Address of the requestor.. Other contact information, including telephone number and any e-mail address.. Identification of the public records adequate for the public records officer or designee to locate the records.. The date and time of day of the request.. Requests must be in writing.. and define the records being sought with reasonable specificity.. Any requests that are too generalized will be returned to the requesting individual for further clarification.. Mail requests to:.. Valley Communications Center.. ATTN: Cassie Salwey.. 27519 108th Avenue SE.. Kent, WA 98030.. Phone number: 253-372-1553.. Fax number: 253-372-1305.. e-mail address:.. recordsrequest@valleycom.. The public records officer will oversee compliance with the act but another Valley Communications staff member may process the request.. Therefore, these rules will refer to the public records officer or designee.. PROCESSING OF PUBLIC RECORDS REQUESTS.. Our finance department requires payment prior to the release of any records or recordings.. Your request will be processed once payment has been received and will immediately be forwarded to you upon completion..  ...   of the record is being withheld.. If only a portion of a record is exempt from disclosure, but the remainder is not exempt, the public records officer will redact the exempt portions, provide the nonexempt portions, and indicate to the requestor why portions of the record are being redacted.. The Public Records Act provides that a number of types of documents are exempt from public inspection and copying.. In addition, documents are exempt from disclosure if any other statute exempts or prohibits disclosure.. Requestors should be aware of the following exemptions that restrict the availability of some documents held by Valley Communications for inspection and copying:.. The Health Care Information Act generally prohibits the disclosure of medical information by health care providers without the patient’s consent,.. 020(1).. Witnesses to or victims of crime or who file complaints with investigative, law enforcement agencies if disclosure would endanger any person's life, physical safety, or property.. If at the time a complaint is filed the complainant, victim, or witness indicates a desire for disclosure or nondisclosure, such desire shall govern.. (.. 240.. ).. Invasion of privacy if disclosure of information about the person would be highly offensive and is not of legitimate concern to the public (.. 050.. HIV/AIDS medical status (.. 24.. 105.. Sexual assault victims under 18 years of age (.. Disclosure of sensitive information contained in Valley Communications employee personnel files (.. 250.. COPYING COSTS OF AGENCY PUBLIC RECORDS.. Agency copying fee for documents and CAD reports is $0.. 15 per copy.. Postage and a special mailing envelope, if required may be additional.. [.. 070(8).. ].. The copying charge under $3.. 00 will be waived.. Copies of the audio of 9-1-1 radio and telephone traffic are charged at a flat rate of $38.. 86 and will include a copy of the CAD printout.. 070(7)(b).. The Agency will annually review and revise as necessary the actual costs for these services to insure the Agency complies with.. 070(7).. Payment may be made by cashier’s check or money order (no personal checks will be accepted)..

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  • Title: Valley Communications
    Descriptive info: To contact us or register a compliment or complaint:.. Valley Communications Center (Valley Com).. 27519 108 Avenue SE.. Kent, Washington 98030.. FOR EMERGENCIES IN SOUTH KING COUNTY DIAL 9-1-1.. Non-Emergency Number (253) 852–2121.. Administration Telephone (253) 372–1300.. Executive Director.. Lora Ueland.. lorau@valleycom.. (253)-372-1510.. Operations Manager.. Vonnie Mayer.. vonniem@valleycom.. (253)-372-1511.. Administrative Services Manager.. Mary Sue Robey.. marysuer@valleycom.. (253)-372-1520.. CAD/RMS Project Manager.. Brian Powell.. Brianp@valleycom.. (253)-372-1537.. Finance Manager.. Tatyana Bogush-Stakhov.. tatyanabs@valleycom.. (253)-372-1513.. Human Resources Manager.. Cesar Figueroa.. cesarf@valleycom.. (253)-372-1514.. Technical Services Manager.. Kristin Meitzler.. kristinm@valleycom.. (253)-372-1512.. Training Manager.. Yvonne Carslay.. yvonnec@valleycom.. (253)-372-1526.. Com Center  ...   372–1506.. Our administrative hours are 0800 – 1630 Monday through Friday.. Contact Form.. Your Name:.. Your Email:.. Phone Number:.. Address:.. City:.. State:.. AL.. AK.. AZ.. AR.. CA.. CO.. CT.. DE.. DC.. FL.. GA.. HI.. ID.. IL.. IN.. IA.. KS.. KY.. LA.. ME.. MD.. MA.. MI.. MN.. MS.. MO.. MT.. NE.. NV.. NH.. NJ.. NM.. NY.. NC.. ND.. OH.. OK.. OR.. PA.. RI.. SC.. SD.. TN.. TX.. UT.. VT.. VA.. WA.. WV.. WI.. WY.. Zip code:.. Department:.. Please select a department.. Feedback on our Performance.. General Administration.. Human Resources.. Training.. Technical Services.. Finance.. Note:..

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  • Title: Employees in the Spotlight - Valley Communications
    Descriptive info: Employees in the Spotlight - Valley Communications Center.. Our annual award winners for Employee of the Year are:.. Supervisor of the year 2012 - Denese Moore.. Communications Training Officer of the year 2012 - Suzie Bloom.. Dispatcher of the year 2012 - Rema Strauss.. Call Receiver of the year 2012 - Lorrie Broming.. Administration Employee of the year 2012 - Brian Heck.. Our quarterly award winners for Employee of the Quarter are:.. 1st Quarter 2013 - Tony Toppano, Administration.. 2nd Quarter 2013 -.. 3rd Quarter 2013 -.. 4th Quarter 2013 -.. Our 2013 EMD award winners are:.. Sustained Exemplary Performance – Wendy Glover.. Exemplary Handling of a Critical EMS Call – Wendy Glover.. Each Year at our annual banquet 2 special awards are given:.. Director’s Award – Marean Dussert.. President’s Award – Alison Barlow.. A recent article in the Auburn Reporter:.. 911 Employee honored for her poise, performance.. King County Emergency Medical Services(EMS) recently honored Valley Communications Center Call Receiver Wendy Glover for her sustained  ...   She quickly recognized the caller was reporting a cardiac arrest.. According to Valley Com, Glover calmed the caller and persuaded her to act.. Glover recognized the critical importance of getting compressions started as quickly as possible, providing the caller the assistance in performing the life-saving effort.. Glover's swift and prompt action, coupled with her ability to remain focused, was a key component in the resuscitation effort.. Washington State APCO Chapter presents Valley Com with annual Team Award.. Grace Larsen -Supervisor.. Jennifer Gildehaus - Dispatcher.. Karina Putnam-Kaminski - Dispatcher.. Patti McIntosh - Call Receiver.. Britney Casey - Call Receiver.. Alison Barlow - Call Receiver.. Diana Cowan - Call Receiver.. At the 1st Annual Y.. E.. S.. (Youth Education and Safety) Fair sponsored by Valley Com partnering with Big Brothers and Big Sister, King County Sheriffs Office, KC EMS KC 9-1-1 Program Office.. Call Receiver Lorrie Broming helped deliver a Kid Hero Award to a 10 year old girl that escaped an abduction attempt in Federal Way..

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  • Title: History - Valley Communications
    Descriptive info: History - Valley Communications Center.. In 1976, the mayors of the Cities of Auburn, Kent, Renton and Tukwila entered into an Interlocal Agreement to consolidate their police and fire dispatching services into one organization and Valley Communications Center was born! Valley Com began dispatching on August 1, 1977.. Over the years, several public safety agencies entered contractual relationships with Valley Com for emergency communications services.. In 2000, the city of Federal Way was invited and joined the relationship as the fifth owner.. The most recent addition to the Valley Com family was Valley Regional Fire Authority in February 2008.. Since 1977, the  ...   Manager, Payroll and Accounting Specialist, Human Resource Manager, Administrative Services Manager, Public Records Specialist, Administrative Services Assistant, Training Manager, Training Assistant and CAD/RMS Project Manager.. A Technical Services Manager, Lead Network Administrator, 2 System Administrators, 2 CAD System Administrators and 1 GIS Administrator support the technology.. 10 Team Supervisors oversee 59 Dispatchers and 44 Call Receivers.. In 1977, the first Valley Com facility was a 1050 square foot building that had been converted from a vacated volunteer fire station.. In contrast, on June 23, 2002, Valley Com moved into a state-of-the-art 24,000 square foot facility with planned space for 20 years of operations..

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  • Title: Our Governance - Valley Communications
    Descriptive info: Administration and Operations Board Bylaws.. Authority.. The Valley Communications Center (VCC) Interlocal Agreement creates both an Administration Board and an Operating Board (the Operating Board will hereafter be referred to as the “Operations” Board).. The Administration Board represents VCC’s five owner cities, which own, operate, and maintain VCC.. The Administration Board is charged with the authority and responsibility to govern the affairs of VCC, including oversight of the VCC Director and the Operations Board.. The purpose of these bylaws is to establish organizational structure and procedures of both Boards as well as to clarify the authority and purpose for each Board.. Administration Board Membership and Quorum.. The membership for the Administration Board is defined in VCC’s governing interlocal agreement as the Mayor of each member city, or the Mayor’s designee.. At least three (3) members must be present at any meeting to constitute a quorum.. With the consent of the Board Chair or by majority vote of at least three (3) members, all or a part of the Administration Board members may attend a regular or special meeting by telephone conference.. Administration Board Chair.. The Administration Board shall select a Chair annually at its last regularly scheduled meeting of each year.. At that meeting, the Chair shall open nominations for a new Chair.. Upon approval of a motion to close nominations, the Administration Board shall select a Chair by majority vote of each member then in attendance.. The Chair shall serve a one-year term of office that begins on January 1 of the next calendar year.. The Chair’s term of office shall terminate if he or she resigns or becomes ineligible for membership on the Administration Board.. In such cases, the Board shall elect a new Chair at its next meeting.. The Chair shall have the following authority and responsibilities:.. To preside at regular and special meetings of the Board.. To call special meetings as he or she deems appropriate.. To appoint committees as required.. To appoint a member of the Administration Board to act as Chair in his or her absence.. This appointment may be made on an incident-by-incident basis or for a designated period of time.. If the Chair is unable to attend and an appointment has not been made, the longest-serving Board member shall preside as the Chair pro tem.. To be the primary contact between the Director and the Administration Board to provide guidance on VCC’s business practices and policies.. The Chair shall also provide a written evaluation of the Director’s performance to the Administration Board at least once during each calendar year.. The Chair, upon consultation with the full Board, whenever possible, shall have the authority to bring disciplinary action against the Director, up to but not including discharge.. Operations Board Membership and Quorum.. The Department Head of each Member City Public Safety Department shall automatically become a standing member upon his or her appointment replacing the member previously serving from that Department.. Membership is also extended to South King Fire and Rescue and the Valley Regional Fire Authority on behalf of Federal Way and Auburn, respectively.. Two (2) contract agency members, one (1) Police and one (1) Fire/EMS, shall be selected for a two (2) year term by a vote of the contract agency representatives within their respective discipline.. Each elected contract agency Board member shall select an alternate member.. If the representative or the alternate cannot attend an Operations Board meeting, the representative may select a Chief Officer from a contract police/fire/EMS agency to attend and represent the contract agencies in his or her absence.. Any member may designate a representative, not already a member, to attend meetings in his or her place.. This designation may be for the purpose of one meeting or any number of meetings desired.. While so designated, the representative shall assume all the rights and responsibilities of a full member.. A quorum of the Operations Board is a majority of its designated members.. Operations Board Purpose and Duties.. The Operations Board’s purpose and duties are defined by the Administration Board, and are as follows:.. Approval of operational procedures.. Review and comment on significant administrative issues and policies.. The Director will confer with the Operations Board Chair about action items to be considered by the Administration Board, and which, if any, should be reviewed or acted on by the Operations Board.. Advise the Administration Board in evaluating the annual budget and budget amendments.. Assist the Administration Board in evaluating the Director’s performance.. Any other duties delegated by the Administration Board.. Responsibilities of the Operations Board.. Although the Administration Board retains the right to make all final decisions regarding VCC’s policies and practices, the Administration Board must rely on the specialized expertise provided by the respective fire and police chiefs serving on the Operations Board.. Accordingly, there is a need to consult with and to delegate some authority to the Operations Board to assure the smooth and knowledgeable day-to-day operation of VCC.. Therefore, the Operations Board shall have the authority to approve all operational practices, policies, and procedures governing the day-to-day operation of VCC.. Although it is the express desire of the Administration Board that disputes between the Director and the Operations Board rarely occur, if a decision is made by the Director or the Operations Board that is contested by the other party, either may appeal that decision to the Administration Board.. In the event of an appeal, the decision under appeal shall be stayed until the Administration Board has met and resolved the matter.. In the event the appeal pertains to an issue that should be decided before the next regular or special Administration Board meeting, the Administration Board chair may, at the Administration Board Chair’s sole option and with due consideration for the need for advice and participation by the full Administration Board, decide the appeal on an emergency basis.. In that event, however, the Administration Board Chair will provide a full report of the matter under appeal and the Administration Board Chair’s decision on that appeal, either orally or in writing, to the Administration Board at the Board’s next regular or special meeting.. The Operations Board may bring matters before  ...   shall also be responsible for preparing and presenting budgets and long range plans in cooperation with both Boards and their committees.. The Director or his designee shall regularly confer with the Operations Board Chair, and each shall collaborate respectfully and cooperatively to assure the successful operation of VCC.. The Director shall consider the Operations Board as VCC’s customer, and he or she is to respect the views of the Operations Board.. The Director may bring matters before the Administration Board under an appropriate agenda item.. Director’s Committees.. The Director, as the chief executive officer of VCC, may establish those committees he or she deems appropriate.. The Director will have two standing committees, the Finance Committee and the Advisory Committee on Technology (ACT).. The Finance Committee will be composed of nine (9) members.. Each of the five (5) Member Cities’ Finance Directors shall be a member, VCC’s Finance Manager shall be a member, and the Operations Board will provide three (3) members, one (1) being a member city police chief, one (1) being a member city fire chief, and one (1) being from a contract agency, all three (3) as designated by the Operations Board.. VCC’s Finance Manager shall be the chair of the Finance Committee.. The purpose of the Finance Committee is to review ongoing financial operations at VCC and make recommendations to the Director on any proposed changes or perceived challenges to VCC’s financial viability.. The Finance Committee will assist and guide the Director with long-term budget planning, including the annual budget and any amendments to that budget, as well as major changes in VCC’s financial policies, such as rate structure changes or other cost allocation policies.. The ACT will be composed of nine (9) members.. Each of the five (5) Member Cities’ Information Technology Directors shall be a member, VCC’s Technical Services Manager shall be a member, and the Operations Board will provide three (3) members, one (1) being a member city fire chief, one (1) being a member city police chief, and one (1) being from a contract agency, all three (3) as designated by vote of the Operations Board.. VCC’s Technical Services Manager shall be the chair of the ACT.. The objective of the ACT is to assist VCC’s Director with strategic planning, adding value to decision making processes for large scale and special technology projects in order to meet the public safety communications and technology needs for all of VCC’s customers.. The ACT will also serve as a mechanism for two way communications between VCC and its public entity customers when planning and deploying significant technology initiatives.. It is expected that both of these committees will work to form consensus in order to make unified recommendations to the Director.. Although the Administration Board prefers and expects that these committees will make consensus recommendations, in those situations when a committee is unable to attain consensus, the committee may vote on any proposed recommendation to the Director, and Robert’s Rules of Order will apply.. The Finance Committee and the ACT report directly to the Director, and as the Director’s internal committees, are not subject to Washington Open Public Meeting Act requirements; however, any member of the Operations Board may attend any meeting of either of these committees.. The various committee members may, from time to time, designate delegates to represent them when unable to attend or when the delegate’s particular expertise more appropriately serves the tasks currently assigned to that committee.. Each committee, with the Director’s approval, may form subcommittees on an as-needed basis.. Approval of Vouchers.. Under the authority of the Director, VCC will prepare vouchers for approval.. Once prepared, the vouchers will be presented to the Operations Board for preliminary review before making any final recommendation to the Administration Board.. The Operations Board may select a representative to conduct a detailed review of all vouchers prior to any Operations Board meeting where vouchers will be reviewed.. Once reviewed and approval is recommended by the Operations Board, VCC staff will prepare a summary report and request for final action to the Administration Board, as a consent calendar item, for final approval.. Conduct of Business.. Robert’s Rules of Order shall govern all procedural matters relating to the business of the Boards.. Meeting agendas will be set by the Chair of each Board.. Regular meeting agendas will include the approval of the minutes of the previous regular meeting and any subsequent special meetings.. Any Board member can add an item to the agenda with or without notice at a regular meeting and with proper notice at a special meeting.. No action will be deemed to have been taken by either Board unless the matter has been the subject of a proper motion, which has been approved by a majority vote of the members present at a regular or special meeting.. Minutes shall be taken and recorded, whether in writing, by tape recording or by any other method deemed appropriate, for each meeting.. The Chair of each Board shall instruct the Director to prepare and distribute to the members an agenda for each regular meeting.. The Director shall also provide for the taking of minutes at all meetings.. Every effort shall be made to prepare and distribute minutes to all members prior to the date of the next regular or special meeting.. Meetings.. Although VCC’s governing interlocal agreement provides for at least two (2) meetings of the Administration Board each year, the Administration Board will conduct its regular meetings monthly on the first Friday of each month at 0930 hours.. Meetings will occur at VCC unless otherwise posted.. Regular monthly meetings of the Operations Board shall be held on the fourth Thursday of each month at 0930 hours.. Special meetings of either Board may be called as provided in VCC’s governing Interlocal Agreement.. All meetings of the Administration Board and of the Operations Board are also governed by and subject to the Washington State Open Public Meetings Act, Chapter 42.. 30 RCW.. Amendment of Bylaws.. These Bylaws can be amended at any regular meeting of the Administration Board, provided that these amendment(s) were submitted in writing at the previous regular Administration Board meeting..

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  • Title: Accreditations - Valley Communications
    Descriptive info: Accreditations - Valley Communications Center.. After two years of exhaustive preparation and a thorough assessment of the organization, Valley Communications Center became the first communications center on the West Coast to receive national accreditation through the Commission on Accreditation for Law Enforcement Agencies (CALEA) on November 17, 2001.. Agencies receiving CALEA Accreditation  ...   or exceed industry standards.. Accreditation is an on-going effort that requires periodic re-assessment every three years, Valley Com was last reaccredited in 2010.. Valley Com’s Accreditation Manager is our Administrative Services Manager, Mary Sue Robey, who can be reached at.. See.. www.. calea.. to find more information on CALEA and the accreditation process..

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  • Title: Certifications - Valley Communications
    Descriptive info: Certifications - Valley Communications Center.. Project 33:.. In 2006, Valley Communications Center’s Training Program was the first in the country to be recognized as having achieved compliance in meeting or exceeding APCO International’s Project 33, Revised Minimum Training Standards for Public Safety Telecommunicators.. The Standards specify the minimum training requirements of operational personnel assigned to any public safety communications function.. In 2009 Valley Communications Center’s Training Program was awarded Project 33 recertification, having demonstrated that the standards continue to be upheld.. Washington State Telecommunicator Certification:.. The curricula for both Call Receiver and Dispatcher Academy training prepares staff to apply for certification through the Telecommunicator Program at the Washington State Criminal Justice Training Commission.. Equivalency testing is conducted by the Commission, and staff is required to maintain their certification by meeting minimum training requirements each year.. King County Emergency Medical Dispatch:.. All telecommunications staff  ...   through classroom and on-line classes.. NIMS:.. Telecommunicators are trained in the National Incident Management System (NIMS) through FEMA, which provides a systematic, proactive approach to guide departments and agencies at all levels of government and the private sector to work to prevent, protect against, and respond to incidents in order to reduce the loss of life and property and harm to the environment.. NCMEC:.. In 2011 Valley Communications was recognized as a National Center for Missing Exploited Children (NCMEC) 9-1-1 Call Center Partner.. This required a demonstration of the Agency's commitment through adoption of best practices in policies and procedures in addition to thorough training of all staff.. By completing the partner program, Valley Com has created a child-centered 9-1-1 system based on the belief that there is nothing more important to our community than protecting children.. For additional information visit.. missingkids.. com..

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  • Archived pages: 23