www.archive-org-2013.com » ORG » L » LISTENFIRST

Choose link from "Titles, links and description words view":

Or switch to "Titles and links view".

    Archived pages: 8 . Archive date: 2013-07.

  • Title: Listen First: Introduction
    Descriptive info: .. Introduction.. About Listen First.. Findings.. Practical materials.. Reports.. Contact us.. Mango home page.. Concern home page.. Listen First is a draft set of tools and approaches that NGOs can use to make themselves more accountable to the people they serve.. Improving accountability.. Research shows that NGOs deliver high quality work when they are accountable to the people they aim to serve.. (See the.. academic paper.. ).. But, curiously, NGOs do not generally manage this accountability on a systematic basis.. It is often left up to individual managers, while organisations pay more attention to being accountable to donors.. The Listen First project aimed to research practical ways of managing accountability to intended beneficiaries, on  ...   main tools, methods and reports from the research project.. We hope other NGOs and researchers may find them useful, as they develop their own work.. NGO staff.. may be particularly interested in the.. practical materials.. Researchers.. reports.. All the materials are offered in a spirit of collaboration.. They are not guaranteed, and will need to be carefully adapted to your own circumstances.. Please help us improve the approaches further, and learn more about this critical area of work.. with any comments or questions.. Mango is a registered charity, no: 1081406 and a limited company registered in England and Wales, no: 3986178.. Concern Worldwide is an Irish Registered Charity, no.. CHY5745.. A.. Fruity Solutions.. website..

    Original link path: /
    Open archive

  • Title: Listen First: Introduction
    Original link path: /introduction
    (No additional info available in detailed archive for this subpage)

  • Title: Listen First: About Listen First
    Descriptive info: The Listen First research project aimed to develop practical ways for NGOs to manage their accountability to the people they aim to serve.. It focused on working with NGO staff to develop strong relationships and dialogue with their intended beneficiaries, and partners.. The management tools and approaches were developed and refined during the research project.. They can still be improved further.. Framework.. The Listen First Framework is at the heart of the approach.. It is one side long, and sets out how four principles can be put into practice, throughout projects.. The principles are:.. Providing information publically.. Involving people in making  ...   and managers.. It is directly compatible with.. HAP's 2007 Standard.. Three processes.. The approach uses the framework to structure three central processes:.. Workshops for staff to discuss and assess current levels of accountability, and to identify improvements for their specific context.. Research into local communities' views of how accountable staff are in practice, and how useful they find the NGO's work.. This is split by gender.. Summary reports for managers to understand the level of accountability achieved in different projects.. These can be quantified.. Find out more.. You can download the framework and a range of key documents from the.. and.. pages..

    Original link path: /about
    Open archive
  •  

  • Title: Listen First: Findings
    Descriptive info: The research showed that staff found the framework relevant in different countries and cultures.. So did local communities.. But it was also challenging for staff.. It was hard work to listen really well to local people, specially when field staff had so much more power than them, or did not speak the same language.. Staff were also pulled in different directions, for instance, by commitments to donors or managers.. The research did not answer all the questions it raised.. Further work is needed to develop the approaches further, and tackle important tensions.. Attitudes matter most.. The most important factors for improving this accountability were the attitudes of field staff and managers.. Field staff were more accountable when they really believed that local people had the ability and the right to make decisions about improving their lives.. Their managers' attitudes played a big role in making  ...   worse.. So, the research developed methods for encouraging staff and managers to reflect on their current practices, and identify their own improvements.. It also developed ways to hear directly from intended beneficiaries, and to present their views, in a simple and standard way, to managers.. General policies.. However, some general policies could also be applied in most situations, to encourage staff to achieve good practice.. They included:.. An open information policy.. Informing partners beneficiaries about contact details, project plans, and their rights (in relation to the NGO).. Focusing staff attention on building dialogue and trust with partners and local people.. Paying careful management attention to the attitudes and values of staff.. Holding regular reviews with all stakeholders every 6 or 12 months (including the poorest and most marginalised people).. Collecting systematic and regular feedback from partners and local people.. Detailed findings are available in the..

    Original link path: /findings
    Open archive

  • Title: Listen First: Practical materials
    Descriptive info: Here are some of the main practical materials developed during the research.. We hope they might be useful for other NGO managers.. 1.. The Listen First Framework.. The heart of Listen First.. It is a one page summary of what accountability means in practical terms.. It splits accountability into 4 areas, and describes 4 different levels of performance for each area.. 2.. 25 Practical Examples.. Real life examples of how NGOs have been accountable to their beneficiaries in practice.. They are very short, with links on to more details.. They can help managers think about what's possible.. 3.. Accountability Checklist.. This was an early version of the same ideas in the Listen First Framework.. It has 5 areas,  ...   have behaved towards them, and how useful they found the NGO's work.. The folder includes sample forms a checklist.. 5.. Staff Workshop Methodology.. Session plans for the day and a half long workshop we ran with staff, to help them assess their current performance and identify improvements.. Includes notes on what we learned about running the workshops.. 6.. Sample Country Report.. This is a real report to local managers by the research team after a field visit.. It includes details of a workshop run with project officers (including methods and findings), and potential next steps for managers.. The content of the material has not been changed.. But the names and locations have been removed, and the presentation simplified..

    Original link path: /materials
    Open archive

  • Title: Listen First: Reports
    Descriptive info: Here are the main reports from the research.. They include the key data, findings and implications for managers, as well as the academic background.. This is a summary of the key findings and implications from the project.. It is a short version of the full report.. Full report.. This is the full report from the research project.. It describes the research process, key data, analysis and presents the findings.. It also includes a short section on the implications for management.. Putting New Approaches to NGO Accountability into Action.. This is a 20 side academic paper, which sets out (a) the academic background to  ...   Listen First: a pilot system for managing downward accountability in NGOs.. This academic paper provides a report of the entire Listen First project.. It was published in 2010 in the peer reviewed journal Development in Practice, vol 20 issue 7, and is available to download for free.. Research Process: Practical Examples.. This is a short note describing the process of researching practical examples of good practice.. It was much harder than expected!.. Angola community research.. Report from community research carried out in Angola, describing local people's views as to how accountable Concern is to them, and how useful they think Concern's work is..

    Original link path: /reports
    Open archive

  • Title: Listen First: Contact us
    Descriptive info: Please contact us with any suggestions for improvements, or comments about the materials.. This is still work in progress.. We would love to hear from you!.. Robyn Wilford,.. robynawilford@gmail.. com.. Alex Jacobs,.. alex@ngoperformance.. org.. This site was last updated in January 2009.. Related initiatives.. BOND's Quality Group at.. http://quality.. bond.. uk.. Case studies presented by the.. Humanitarian Accountability Partnership.. www.. ngoperformance..

    Original link path: /contact
    Open archive

  • Title: Listen First: Contact us
    Original link path: /page/8
    (No additional info available in detailed archive for this subpage)



  •  


    Archived pages: 8